Kolkap Privacy Policy

Kolkap is an AI staff platform for businesses. Kolkap helps business users create AI staff to support customer replies, inbox support, content generation, business knowledge handling, leads, usage tracking, billing, and future messaging channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how users can request or complete account deletion.

We may collect account information such as your name, email address, login details, and account preferences.

We may collect business information such as business name, business type, business email, business phone number, WhatsApp number, business address, country, timezone, and workspace settings.

We may collect AI workspace information such as AI staff settings, business knowledge, AI instructions, reply language, reply tone, handover rules, and automation preferences.

We may collect customer communication data such as messages, conversations, leads, customer names, contact details, inquiry details, handover status, and inbox activity when you use Kolkap for customer communication.

We may collect usage and billing information such as AI credits, usage events, plan status, trial status, subscription status, invoices, and billing-related records.

We may collect technical information such as browser type, device information, IP address, app activity, logs, cookies, session data, and security-related events.

Each Kolkap business workspace is intended to be private to that business account and its approved team members.

Business knowledge, AI staff instructions, workspace settings, and uploaded business information are used to help your AI staff generate more relevant replies, content, and business support.

Kolkap does not intentionally use one business customer’s private workspace data to serve another business customer.

If you use Kolkap to manage customer conversations, leads, inbox replies, website chat, WhatsApp, or future messaging channels, Kolkap may process customer messages and lead details on your behalf.

You are responsible for ensuring that you have the right to upload, connect, or process customer information inside your Kolkap workspace.

Kolkap uses this information to display conversations, help generate AI replies, support handover to humans, manage leads, and track usage.

We use information to create and manage user accounts, create business workspaces, provide AI staff functionality, generate AI replies and content, manage conversations and leads, process usage credits, provide billing and subscription access, improve platform reliability, prevent abuse, provide support, and comply with legal obligations.

We may also use limited technical and usage information to monitor performance, fix errors, improve security, and understand how Kolkap is used.

Kolkap uses AI models and AI service providers to generate replies, content, summaries, drafts, and business assistance based on the information provided by users.

Business knowledge, prompts, messages, AI staff settings, and conversation context may be processed by AI providers to generate outputs.

AI outputs may be inaccurate or incomplete. Users should review AI outputs before using them in sensitive, legal, financial, medical, safety, or high-risk situations.

Users are responsible for the information they upload and for how they use AI-generated outputs.

Kolkap may use Stripe or another payment provider to process payment methods, subscriptions, invoices, billing status, free trials, and related payment records.

Kolkap does not store full card numbers. Payment method details are handled by the payment provider.

We may store payment-related references such as customer ID, subscription ID, price ID, billing status, trial dates, invoice status, and transaction-related records so we can manage your subscription and account access.

Kolkap may use third-party services to operate the platform, including Supabase for authentication, database, and storage; Stripe for payment processing and billing; AI providers for AI generation; hosting providers for app and website hosting; and communication providers for future messaging channels such as WhatsApp, website chat, or email.

These third-party services may process information only as needed to provide their services to Kolkap and our users.

We do not sell your personal information.

We may share information with service providers who help us operate Kolkap, process payments, provide AI functionality, host the platform, support security, or provide customer support.

We may disclose information if required by law, legal process, fraud prevention, security protection, or to protect the rights and safety of Kolkap, our users, or others.

We use reasonable technical, administrative, and organizational measures to protect user data and workspace information.

No online service can guarantee absolute security. Users should keep their login details safe and only add trusted team members to their workspace.

We keep account, workspace, usage, and billing data for as long as needed to provide Kolkap, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.

When an account is deleted, we delete or anonymize associated account and workspace data unless we are required to retain certain records for legal, tax, billing, security, fraud-prevention, or dispute-handling reasons.

Users can delete their Kolkap account from Settings > Delete Account.

Deleting an account may remove account access, business workspace data, AI staff setup, business knowledge, conversations, leads, usage records, and related workspace data.

Some records may be retained where required for legal, tax, billing, security, fraud-prevention, or dispute-handling purposes.

Depending on your location, you may have rights to access, correct, export, or delete your personal information.

You may contact Kolkap to request help with account data, privacy questions, or deletion support.

Kolkap may process and store information using service providers located in different countries.

By using Kolkap, you understand that your information may be processed outside your country of residence where our service providers operate.

Kolkap is intended for business users and is not designed for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to Kolkap, please contact us.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date on this page.

Continued use of Kolkap after changes means you accept the updated Privacy Policy.

For privacy questions, account deletion support, or data requests, contact Kolkap at support@kolkap.com.